The courtesy of the staff, their sensitivity, and genuine concern for the family. Nothing could have been done to improve the firm's service to us. Everything was perfect. Our funeral director was excellent. He answered all of our questions and when I asked for video equipment, it was provided.
We were impressed with all aspects, but especially the attention to detail that John Kelly provided. He listened attentively and attended to all of our requests. The driver of the family car was also excellent and attended to our every need. We love the memorial service that Thomas McAfee provides in December and look forward to going this year.
Bill Troup, who helped us make arrangements, was to be off on the day of my husband's service, but came to the service and supported our family. I was pleased with everything, before, during and after.